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Orders & Cancellation

What is Live-a-bit’s Cancellation Policy?

You can cancel any order within 2 hours from the time of order placement.

No cancellation is allowed post the 2 hours Cancellation Window (from after the time of order placement). For further queries - please contact us at contact@live-a-bit.com

For payments made via Credit Card, Debit Card, Net Banking, or any Digital Wallet, you will receive a refund into the source account from our payment processer within 7-10 business days from the time of order cancellation.

We will charge a cancellation fee and process the remaining amount as a refund into your source account.

Will I be charged a fee for Cancelling my Order?

Yes. For every Order cancelled, We charge an amount (Cancellation Fee) equalling to XX% of the initial Order Value. This amount goes into our payment processing to our payment merchant; hence, it cannot be refunded back to you.

For example, if you placed an order of Rs 100, and if you cancel that Order - Refund Amount = Rs 100 - (100*XX%)

Can I cancel an order if the items in that Order were purchased on sale?

Yes, Orders containing items purchased on sale can be cancelled.

However, for such cancellations, we deduct a Cancellation Fees which is XX% of the Order Value.

How will I get refunded for cancelled orders and how long will this process take?

For payments made via Credit Card, Debit Card, Net Banking, or any Digital Wallet, you will receive a refund into the source account from our payment processer within 7-10 business days from the time of order cancellation.

How do I cancel my order?

To cancel your Order, please follow the following steps:

  1. Go to the My Orders section from the Menu.
  2. The website will ask you to log in if you’re not logged in already.
  3. Once you’re logged in, select the order you want to cancel and click on Order Summary.
  4. From there, click on the Cancel Order button.
  5. In the pop-up window that opens, select your reason for cancellation and click on the Cancel Order button to confirm your order cancellation.

Before cancelling your Order, we suggest you read our cancellation and refund Policy.

Once the Order is Cancelled, we will notify you of the same using SMS and Email.

Can I modify the shipping address of my order after it has been placed?

No, we do not provide an option to change the address after the order has been placed. You can either cancel that order and place another order with the new address OR you can contact our customer support team at contact@live-a-bit.com.

You can also contact us using other communication methods mentioned in the Help section of our website.

I ordered more than one item and I want to cancel/modify one or more items from that order. Can I modify/cancel my order partially?

No, we do not allow order modification / partial cancellation of the order. If you choose to cancel, the whole order will get cancelled.

You can either cancel that order and place another order OR you can contact our customer support team at

contact@live-a-bit.com.